Contact [email protected] from your account email. Include your workspace ID and connected business phone number, Facebook Page name or Instagram username so we can identify the account and verify ownership. Do not include access tokens, passwords, or registration PINs.
Specify whether you want connection credentials removed or your workspace data, including messages, comments, media and settings, permanently deleted. Individuals whose messages or comments were processed may also request access, correction or deletion after ownership is verified. We will verify the request before erasing data and explain any retention that applies.
Disconnecting a social account in Social Inbox removes its saved access token and stops processing new activity. Existing inbox history remains until a verified erasure request is completed. Disconnecting here does not delete content from Facebook or Instagram; manage that content and app authorization in Meta as well.
Archiving a workspace stops routing but retains data for restoration. It does not submit a deletion request. You can also remove the app's access using Meta's Business Integrations controls or the connected-platform controls in WhatsApp Business.