CHATBASE

One inbox for your customer-support team.

Chatbase brings WhatsApp, Facebook Messenger, Instagram direct messages and public comments into a shared workspace. Agents can follow customer conversations, assign work and reply from the same inbox.

Sign in to your workspace

Connect the channels your business uses

• WhatsApp: manage customer conversations, send supported media and manage business message templates.
• Messenger and Instagram: connect authorized Facebook Pages and linked Instagram professional accounts, receive customer messages and reply with supported text and media.
• Public comments: read comments on connected accounts and reply to a selected comment. Replies remain public on the original post.

Channel availability depends on the connected business account, Meta permissions and platform messaging rules. Applications for additional Instagram and Facebook permissions are being prepared for Meta review.

How it works

1. An administrator connects the business accounts they are authorized to manage.
2. Agents open their workspace inbox and identify conversations by channel.
3. The team assigns conversations, uses tags and replies to customer questions.

About the service

Chatbase is operated by iIRRAKI (Chafiq Chouqui), Morocco. We use Chatbase for our own brands and are preparing to offer the service to other businesses. Contact us to discuss availability and business onboarding.

Business and privacy enquiries: [email protected].